Shipping policy

Shipping Methods
 Please contact customer service to discuss any special delivery needs before placing your order.

Ground
The majority of our orders (both US and Canadian destinations) ship via standard Ground with a Small Parcel Carrier (such as FedEx).

Expedited/Air
US Shipments:

We offer expedited shipping (e.g. 3 Day, 2nd Day, Next Day) for most of our products, with some exceptions. Parcel shipments to US territories will ship Fedex International Economy or International Priority. Expedited service typically incurs a higher cost than Ground. Please contact us for more information.

Canadian Shipments:

We offer 1 - 2 Day and 3 - 4 Day shipping for most of our products, with some exceptions. Please contact us for more information.

Truck/Freight
Some items must ship via freight truck due to size, weight or fragile nature. Items that require truck shipping are noted on the product page. Always inspect your freight deliveries before signing for them. Please read the section on inspecting your freight shipments for guidance on how to receive a freight shipment. See the full section on freight shipping for more details about freight shipments.

Special/Premium Service
Our Special and Premium delivery services include inside delivery (limited to 30 minutes) and are available on a limited basis. Your shopping cart will display these delivery options if they are available. See full details here.

Local Pickup
We offer free local pickup on select products for customers in the Fall River, MA area. Simply choose the local pickup option at checkout for eligible items.

Pickup Timeline: Pickup hours are M-F, 9am to 5pm EST. Orders placed by 2pm EST are typically ready the same day. Please allow at least 2 hours for processing. Built-to-order or custom-printed items are available for local pickup but may require additional processing time and are not typically ready for same-day pickup. Please be ready to provide your order number at pickup.
Pickup Location: 81 Commerce Drive, Fall River, MA 02720
 Read more about our local pickup process

Same Day Shipping
Most of our in-stock items will ship out the same day they are ordered if the order is placed by 3pm EST Monday through Friday. Items with longer lead times (e.g. custom printed products with artwork approval processing) are not eligible for same day shipping. Lead times will be noted on the product page.

Transit Times
Shipping days and lead times include weekdays only. They do not include weekends, holidays or other published exceptions, which will be listed in the shopping cart during checkout if applicable.
Transit times start the business day after the order ships. For example, an order confirmed to ship on Monday via 2 Day Air will arrive by end of business on Wednesday.
Customers can track orders on our website here to see estimated arrival times. Tracking will be available approximately 48 - 72 hours after shipment.
Many of our items have a published lead time before shipping, which is separate from the transit time. Lead times for Canadian deliveries are generally longer than US deliveries.
Date of delivery is not guaranteed by Displays2go unless a "day specific" service (expedited shipping) has been chosen. Standard ground estimated transit times are based on the carrier’s published transit times and are subject to change without notice.
Refunds will not be given for delays on Ground shipments.
Refunds will not be given for late deliveries due to Acts of God (weather-related, etc.) on Guaranteed, 3 Day, 2 Day or Next Day shipments.
 Freight carriers currently do not offer guaranteed or expedited delivery to Canada as LTL shipments can be delayed by customs.

How Are Shipping Charges Calculated?
Rates are calculated based upon discounted rates with contracted national carriers. We pass savings along to you.

 If you choose to ship on your own account for either ground or freight orders, your shipping costs will likely be much higher than the costs charged by Displays2go. We will not be held responsible for any damages or price differences if you choose to ship your order on your own carrier account.

Where Does Displays2go Ship To?
We ship to all US states, most US territories & Canada. For deliveries outside of these regions, a freight forwarder and payment by wire transfer is required. We do not ship to post office boxes, APO’s or FPO’S.